| 94%
of customers don't complain - they just walk away!
Are
you delivering a product or service which is satisfying your
clients needs and requirements?
We
can help you find out.
ISO 9001 now requires
you to know exactly how you are performing as far as your clients
are concerned.
We will contact
your customers or clients and carry out a detailed survey on
your behalf in strictest confidence.
We will select
either 10% of your clients or a minimum of 10 whichever is the
greatest. |
 |
The answers will be collated
and returned to you. Depending on your score you will be awarded one
of the following grades of certificate based upon the results and
reflecting your customer satisfaction levels as follows.
| Score |
Level
Awarded |
| Up
to 45% |
Failed,
No Certificate |
| 46-60% |
Bronze |
| 61-75% |
Silver |
| 76-90% |
Gold |
| 91-100% |
Platinum |
We will annually re-survey
a minimum of half of the original clients. After 3 years a new list
of clients will be contacted and the process repeated.
Fees:
| Turnover |
Initial
Cost |
Subsequent
Years |
| Up
to £100,000 |
£125 |
£50 |
| £100,000-£250,000 |
£175 |
£60 |
| £250,000-£500,000 |
£250 |
£75 |
| £500,000-£1
million |
£275 |
£100 |
| £1
million to £2 million |
£350 |
£125 |
| £2
million to £3 million |
£375 |
£150 |
| £3
million to £4 million |
£450 |
£175 |
| £4
million to £5 million |
£500 |
£200 |
| £5
million upwards |
£550 |
£225 |
All fees are subject
to VAT
This is not only an award
worth achieving but also an essential management tool ensuring you
are aware of your customers current feelings towards your Company
and its service.
Please contact
us for more information. |
